Hi, I'm Burak.Merhaba, ben Burak.

I get people to the right answer.İnsanları doğru cevaba ulaştırırım.

I lead multilingual customer support teams and build the automations that keep repetitive work off their plates. Right now I'm an Assistant Project Manager at ModSquad, working remotely from Ankara.Çok dilli müşteri destek ekiplerini yönetiyor, tekrarlayan işleri onların üzerinden alan otomasyonlar kuruyorum. Şu an ModSquad’da Assistant Project Manager olarak Ankara’dan uzaktan çalışıyorum.

See what I've builtNeler yaptığıma bak Write to meBana yaz

Live queueCanlı kuyruk

Messages arrive in more than twenty languages over chat, mail and social. Each one is routed by topic and the team works through them in order. Tap one to help.Mesajlar yirmiden fazla dilde sohbet, mail ve sosyal medyadan gelir. Her biri konusuna göre doğru kuyruğa yönlenir, ekip sırayla çözer. Birine dokunarak sen de yardım et.

TrafficTrafik

Resolved by you: 0
Resolved by the team: 0
Average wait: 0 min
Within SLA: 100%
Satisfaction: 5.0/5
Waiting now: 0

Language mix 0 languages so far

UrgentHighNormalSimulation: one second equals one minute.

0years in customer experience, from the front line to project management

0people on my multilingual team, led by Turkish and English and spanning many other language queues

0languages I work in: Turkish, English and Spanish

0tools I designed and built so the team spends time on people, not spreadsheets

What I do

I lead a multilingual support team. My job is to set clear goals, keep quality high, coach people one to one and make sure every customer gets a good answer, whichever language they write in.

KPI management
Quality frameworks
Coaching
Scheduling

If a task repeats every week, I try to automate it. I build dashboards, feedback platforms and AI assisted coaching flows with Google Apps Script and the Claude API, so the team gets answers faster and I get time back for people. One rule I never bend: internal and customer data stays out of AI tools. The systems that touch it run on plain logic inside the company workspace.

Apps Script
Claude API
Google Workspace
n8n

Outside work I prototype hardware with ESP32 boards and I'm building Tamga, an AI product for people who do business across borders.

Hardware
Product
Trade and logistics

Path

Five years at one company, one step at a time. Pick a step to read about it.

Things I've built

Most of these live inside the company, so here's what they do rather than screenshots. Open any of them for the details.

Merhaba

These days

Studying international trade and logisticsFor years I have helped people on the other side of the world through a screen. Now I want to understand how goods and deals make that same journey, so I study it at Hitit University alongside work.
Building TamgaAn AI product that lets you follow every step of a cross border deal in one place.
Getting better at SpanishWorking proficiency today, fluency is the goal.
Tinkering with an ESP32A little sticker printer that listens to kids and prints what they ask for.

What I work with

Operations: KPI management, quality assurance, coaching, scheduling, reporting
Support platforms: Zendesk, Salesforce, Freshdesk, HubSpot, Google Workspace
Building: Apps Script, JavaScript, Claude API, n8n, Python
Languages: Turkish (native), English (C2), Spanish (working)

Who drops by

Every visit lights up a country on the map. Only the country is counted, never an address or a name.

Let's talk.

Into support operations, automation, AI or building something together? Pick a reason, write a line, and your mail app opens with everything filled in.

LinkedIn GitHub